Com@lu - Manage online orders

Com@lu assists you throughout the order placing journey. The platform allows you to:

• Enter your WICONA Orders directly with us
• Automatically transfer orders from WICTOP
• Check stock availability by entering the references, quantity and desired colour

With Com@lu, managing and tracking your orders becomes child's play. The cloud-based platform provides all of the useful information you need to follow up your orders for WICONA products and indicates any manufacturing or delivery times. 

Although fully automated, Com@lu isn't just a machine and still leaves room for human input. In the event of a production or delivery delay, our WICONA admin team takes the issue in hand and leaves you an explanatory note which you can directly access from Com@lu. You can also reach out to them to ask any questions you may have. You can also indicate a new delivery address for your order should this need to change. 

The Com@lu online platform allows you to keep full control of your activity and brings all of the information related to your account in one place. You can connect to Com@lu in particular for:

• Viewing annual and site discounts
• Consultation of financial outstandings and billing status
• Print and export your documents in Excel and PDF formats
• Consult the complete and detailed history of current and past orders viewing quantities, references, colours etc
• Access and view delivery notes
• Obtain turnover statistics by site and WICONA Product Family

Using Com@lu isn't just about benefitting from a free online service that's available when you need it. It's also a humanised and personalised follow-up starting with a quick account opening which includes a presentation of the functionalities and provides naviagtion assistance. 

Your access rights can also be extended so all of the relevant departments in your company can access Com@lu, all on a secure website.